U.S. Domestic Shipping
We offer standard shipping on all orders within the United States. Orders ship within three to five business days through USPS. Once your order has shipped, you will receive a confirmation email with your tracking information.
International Shipping
International shipping is not offered at this time.
Returns & Exchanges
We offer a 30-day return and exchange policy on all unworn jewelry.
All returns must be in their original condition and packaging.
Return Shipping
Shipping fees are non-refundable. Customers are responsible for the cost of return shipping.
How to Start a Return or Exchange
Please email support@trthjewelry.com with your order number to begin the process.
Warranty & Manufacturing Defects
Your jewelry should make you feel confident, beautiful, and taken care of.
To ensure that, Trth Jewelry offers a 6-month manufacturing defect warranty on all jewelry.
This warranty covers:
• Broken or faulty clasps
• Jump rings that detach
• Chains that disconnect
• Stone settings or bezels that come loose
• Any defect related to craftsmanship or materials
What is not covered:
• Normal wear and tear
• Scratches, plating wear, or bending
• Tarnishing due to chemicals, water, sweat, lotions, perfumes, or humidity
• Damage caused by dropping, snagging, or improper storage
• Lost or stolen pieces
How to Submit a Warranty Claim
Email support@trthjewelry.com with:
• Your order number
• Clear photos or video of the issue
• A brief description of what happened
After reviewing your claim, we will provide the appropriate solution — repair, replacement, or store credit.
Lost or Stolen Packages
TRTH is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
For missing packages, please contact USPS or your local carrier to open an investigation.
We are always happy to help guide you through this process.
